FAQs

Frequently asked questions

Can I Submit My Own Design?


Yes! Using the latest software and our exspertise in graphic design we are are always happy to help you create your very own bespoke design- just select the custom option underneath the product you want to customise and follow the instructions on the screen!




Can I Add Additional Colours To My Board?


Colour can only be added to the Plastic + Decal option for our boards, and additional colours can be submitted as a custom design. All plastic boards are laser cut, with a flame polished edge made from 3mm perspex (giving the boards a much more rigid feel than a standard plastic board)




Can I Design My Own Decals?


Absolutely! You can supply your own graphics under our 'Custom Board' option and we can then apply them to your chosen product. All our decals are die cut on our in house printers. Our only request is that you supply a good jpeg for us to work with so we can provide you with the highest quality decal possible- medium or high quality is preferred!




Can You Make Parts?


Depending on the size, yes! We can do small parts, created via 3D printed moulds, or cut using our CNC machines. Please email with your request, and if it's possible we will work with you to get it done!




Can I Change The Colour Of A Logo?


Yes! Just submit your order as a custom design and specify what colours within the logo you want to change and what to. Alternatively, you can create the altered jpeg yourself and submit that straight to us!




What Is Classed As A Custom Design?


Great question! A custom design in this case is anything that deviates from the standard colours, shape, or design of our usual product. So, if you want to change the colours within a logo, add a name or number, or submit your own image- these all should be submitted under the 'Custom Design' option!




What Is Your Policy On Bulk Orders?


We classify a bulk order as anything over 10 boards. If you are seeking to place a bulk order (for example, for a club) please email prior to placing your order providing details on exactly what you want, and we will work with you on your request (after which point, we will advise you on how best to submit it)




Do You Ship Internationally?


Currently, we are unable to ship outside of the UK but we hope to expand this business in the future. Please don't hesitate to contact us to register your interest, and subscribe to our mailing list for future updates!




Do You Do Any Additional Products Outside Of The Ones Listed Here?


Yes! We offer many different products, including but not limited to 3D-printed models and decorations, display boxes, and a range of home-decor products. We are hoping to create a sister site for these in the near future, but in the meantime feel free to email (or get in contact with us via facebook) with your request and we will see what we can do!




How Long Does Production And Shipping Take?


Upon placing your order, there will be a 3-7 day dispatch window before your product will be shipped. This variation is dependent upon how busy we are at the time of your order, as well as when your order is placed (as our shipping days are Monday-Friday) After this dispatch window, your order will be sent through Royal Mail, wherein the usual wait times apply. From this point, any delays are out of our hands, but we may be able to advise you on the status of your order if you reach out via email or FaceBook.





Custom Boardz 2020

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